1. Zimbra Person Contact Groups:
Issue: Personal contact groups only send to a small number of users and/or 1 user
Description: The format of contacts in 'Contact Groups' has changed. This requires editing each contact and/or recreating list
Fix:
a. Log into Zimbra
b. Select 'Address Book' from the menu headder
c. Select the group list and hit 'Edit'
d. Click the green '+' for each contact
e. Edit each contact
--The issue is with the email address field. If you delete everything except for the full email address it will work
Note: This is a global change and most likely will not be resolved in future releases of Zimbra. This will take manual changes to correct
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2. Shares (Calendar, Briefcase, Email, etc):
Issue: Cannot access shares from other users.
Description: Some shares are provided a '404' or '403' error page when trying to access other people's shared information
Fix:
a. Log out of the user's account in the upper right hand corner (little down arrow next to the user's name)
b. Select the drop down next to 'Version' and select 'Standard (html)' and log back in
c. The Standard portal allows access to shares
Note: This is a global issue with Zimbra 8 and Zimbra is working on a solution to remedy the issue in the Default Ajax version.
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3. Error Messages:
Issue: Error message prompts while using mail.
Description: Error window prompts while using Zimbra. Does not affect any data or any subsequent issues.
Fix: There is currently no fix. Bryan is working with Zimbra to correct the problem on the current version or future versions.
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4. Cursor not working and/or text not typing
Issue: Mouse cursor vanishes and/or text is not being entered
Description: While composing a message the mouse cursor vanishes and/or text is not being entered
Fix: This is most likely a bug within Zimbra. Refresh the browser session and it will fix the issue
Note: This is a global issue and will be resolved on future releases of Zimbra
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5. Mobile device is not syncing
Issue: Mobile device is not syncing
Description: After the update a mobile device is no longer syncing. Typically Android devices.
Fix: Try the following steps. Each may resolve the issue
A. Try to restart the device (turn off and turn on)
B. Try to update the password in the device for email (this field may be off)
C. Delete the account on the device and re-add it
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5. Cannot Log into Zimbra
Issue: Zimbra Portal will not take original password
Fix:
A. Log in with your employee ID as their password
B. Go to http://edtech.lvusd.org to update your password (click the lock 'Change PW')
C. Log in again to test.
Hope you find this helpful as always if you run into any other issues please put in an order at whd.lvusd.org.
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